1. Partner Registration

Partners must provide accurate and current information during registration and throughout their participation on BharatNeeds.

2. KYC & Verification

BharatNeeds may require identity, address, business, bank, qualification, licence and other documentation appropriate to the Partner’s role.

Partners must provide genuine documents and cooperate with reasonable verification requests.

3. Profile Accuracy

• Service or product information must be accurate.
• Service areas must be correctly selected.
• Availability information should be maintained.
• Pricing should be communicated accurately.
• Qualifications and licences must remain valid where required.

4. BharatNeeds Training & Certification

Where applicable, Partners may be required to complete BharatNeeds training covering platform rules, customer behaviour, safety, pricing, quotations, job completion, complaint handling and assessment.

Certification does not replace any government licence, statutory qualification or professional registration required by law.

5. Service Standards

6. Lead Management

Partners may receive leads based on service, location, availability, eligibility and other platform criteria.

Partners should accept or reject leads honestly and should not misuse customer information.

7. Customer Information

Customer contact details, addresses and other information received through BharatNeeds must be used only for legitimate fulfilment and support purposes.

Partners must not sell, transfer or misuse customer information.

8. Location & GPS

Where enabled and legally permitted, BharatNeeds may use Partner location information to support availability, matching, dispatch, navigation, job management and customer-service functions.

Partners must use location functionality honestly and must not manipulate location information to gain an unfair platform advantage.

9. Customer Complaints

Partners must cooperate with BharatNeeds when investigating customer complaints and should provide accurate information and supporting evidence when requested.

10. Ratings & Reviews

Partners must not manipulate, purchase, falsify or pressure customers to provide misleading ratings or reviews.

11. Payments & Wallet

Partner payments, wallet balances, commissions, platform fees, deductions and applicable settlement procedures will be governed by the Partner’s applicable commercial arrangement with BharatNeeds.

12. Taxes & Legal Compliance

Partners are responsible for complying with tax, licensing, registration, employment, professional, food-safety and other legal requirements applicable to their business or activity.

13. Grocery Vendors

Grocery vendors must maintain accurate inventory, pricing, product information, expiry information and fulfilment records.

Vendors must comply with applicable food-safety, packaging, labelling, taxation and other legal requirements relevant to their products.

14. Delivery Partners

Delivery Partners must handle customer orders responsibly, follow delivery instructions and maintain appropriate conduct while representing themselves as participating BharatNeeds Partners.

15. Prohibited Partner Conduct

• Fraudulent activity.
• False documents or identity information.
• Unauthorized collection of customer payments.
• Misuse of customer information.
• Harassment or abusive behaviour.
• Manipulation of GPS, ratings or platform systems.
• Unauthorized diversion of BharatNeeds leads.
• Misrepresentation of BharatNeeds affiliation.

16. Suspension & Removal

BharatNeeds may suspend, restrict or remove a Partner for fraud, safety concerns, failed verification, serious customer complaints, policy violations, legal requirements or other legitimate platform reasons.

17. Independent Partner Relationship

Unless expressly agreed otherwise in writing, a Partner operates as an independent business and is responsible for its own business operations, employees, taxes, licences and legal obligations.

18. Confidentiality

Partners must keep non-public BharatNeeds business information and customer information confidential and use it only for legitimate platform purposes.

19. Changes to Partner Terms

BharatNeeds may update these Terms to reflect changes in the platform, commercial model, operational requirements or applicable law.

20. Governing Law

These Terms shall be governed by applicable laws of India, subject to mandatory statutory rights.