1. Information We Collect

1.1 Account Information

• Name
• Mobile number
• Email address
• Login credentials and account information

1.2 Address & Location Information

• Service address
• Delivery address
• City, area and locality
• Location information where required and permitted

1.3 Transaction Information

• Bookings
• Orders
• Payment status
• Refunds
• Wallet or promotional transactions

1.4 Provider Information

For Partners, BharatNeeds may collect information necessary for onboarding and verification, which may include identity, KYC, business, bank, qualification, service-area and related documentation.

1.5 Device & Technical Information

We may collect technical information such as device type, operating system, app version, IP address, browser information, diagnostic information and interaction data.

2. Location & GPS

Where a Partner enables location functionality, BharatNeeds may process location information to support availability, service-area matching, dispatch, navigation, job management or customer-service functions.

Users can manage location permissions through their device settings, subject to the effect this may have on platform functionality.

3. How We Use Information

• Create and manage accounts.
• Process bookings and orders.
• Connect customers with Partners.
• Facilitate delivery and fulfilment.
• Process payments and refunds.
• Provide customer and Partner support.
• Verify Partners and maintain platform standards.
• Send transactional notifications.
• Prevent fraud and misuse.
• Improve products and services.
• Maintain platform security.
• Comply with legal obligations.

4. Communications

BharatNeeds may send transactional communications relating to bookings, orders, payments, account activity, KYC, security and support.

Where permitted, promotional communications may also be sent. Users may manage applicable marketing preferences.

5. Sharing of Information

BharatNeeds may share relevant information with service providers, vendors, delivery partners, payment processors, technology providers, support providers and other parties where reasonably necessary to provide the requested service or operate the platform.

Information may also be disclosed where required by law, legal process, security requirements or protection of rights.

6. Payment Information

Payments may be processed through third-party payment providers. BharatNeeds may receive transaction status and related information but may not directly store complete payment-card credentials where the payment provider handles such information.

7. Cookies & Similar Technologies

BharatNeeds may use cookies and similar technologies to maintain sessions, remember preferences, understand usage and improve website functionality.

8. Data Security

BharatNeeds takes reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse or alteration.

9. Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations and enforce agreements.

10. Children

BharatNeeds services are not intended to encourage unlawful use by children. Where age restrictions apply to a product or service, those restrictions must be followed.

11. Third-Party Services

BharatNeeds may use third-party services for payments, maps, analytics, hosting, communications, authentication and other functions. Those providers may process information according to their own policies.

12. User Rights & Requests

Subject to applicable law, users may contact BharatNeeds regarding access, correction, updating or deletion of personal information and other privacy-related requests.

13. Data Breach & Security Incidents

Where required by applicable law, BharatNeeds will take appropriate steps regarding significant security incidents and required notifications.

14. Changes to This Policy

BharatNeeds may update this Privacy Policy from time to time. The revised policy will be published with an updated effective date.

15. Contact