1. General Refund Policy

Refund eligibility depends on the transaction type, fulfilment stage, reason for cancellation or complaint and circumstances of the individual case.

BharatNeeds may request photographs, invoices, payment records, order details or other evidence when reviewing a request.

2. Service Cancellation

Before Provider Acceptance

Where a customer cancels before provider acceptance, the customer will generally be eligible for a refund of the amount paid, subject to applicable payment-processing charges, if any.

After Provider Acceptance

A cancellation or visit charge may apply where the provider has accepted the booking, travelled to the location, reserved time or incurred reasonable costs.

After Work Starts

A full refund may not be available after work has started. Charges for completed work, materials and applicable visit charges may remain payable.

3. Service Quality Complaints

Customers should contact BharatNeeds promptly if a service is materially incomplete, different from the agreed scope, improperly performed or results in property damage.

Depending on the investigation, BharatNeeds may offer re-service, correction, partial refund, full refund, wallet credit or another appropriate resolution.

4. Grocery & Product Issues

5. Grocery Returns

Because many grocery and food products are perishable, conventional returns may not be available. BharatNeeds may instead provide replacement or refund for eligible issues.

Where a product is eligible for physical return, BharatNeeds or the relevant vendor may provide specific instructions.

6. Issue Resolution Guide

7. Non-Refundable Situations

• Change of mind after a service has been completed.
• Incorrect customer information causing fulfilment failure.
• Customer unavailable at the agreed location.
• Correctly completed service refused without a valid reason.
• Product used, consumed, altered or damaged after delivery.
• Unreasonably delayed complaint without supporting evidence.
• Duplicate refund or replacement already provided.
• Fraudulent or abusive refund activity.

8. Duplicate or Failed Payments

Confirmed duplicate charges caused by a payment or technical error will be reviewed and the duplicate amount may be refunded.

If payment is deducted but an order or booking is not successfully created, the amount may be reversed by the payment provider or processed after verification.

9. Refund Processing

Approved refunds will generally be initiated through the original payment method where reasonably possible. Banks, payment gateways and financial institutions may require additional time to credit the amount.

10. BharatNeeds Wallet Credit

Where permitted and appropriate, BharatNeeds may provide wallet credit instead of returning the amount to the original payment method.

11. Offers & Promotional Credits

Coupons, referral benefits, cashback and promotional credits may have separate conditions and generally are not exchangeable for cash unless expressly stated.

12. Partner & Vendor Responsibility

Where a transaction is fulfilled by an independent Partner or vendor, BharatNeeds may coordinate with that party to investigate complaints, cancellations, replacements and refunds.

13. Fraudulent Refund Requests

BharatNeeds may reject refund requests or restrict accounts where there is reasonable evidence of fraud, false complaints, repeated abuse or manipulation of promotional benefits.

14. Changes

BharatNeeds may update this policy from time to time. The revised version will be published with a new effective date.